Vodafone introduces sign language video support for customers

Source: Ghana | Myjoyonline.com | Sheila Tamakloe | Joy Business
Date: 15th-may-2017 Time:  8:03:18 pm

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Vodafone Ghana has broken the biggest barrier to information access for the hearing impaired in telecommunication services with the introduction of the Vodafone Supercare.

The Vodafone Supercare, a sign video service allows customers who have hearing impairments to get access to customer service advisers more easily.

This is done by linking hearing impaired customers with a staff of Vodafone customer service trained in sign language via video calls for any general questions, comments or complaints about services or any account challenges.

Vodafone’s commitment to ensuring that no one is left behind in the telecommunication space goes beyond the adoption of latest innovations to engage deaf people as full-time employees of the company.

At the launch of the new product, the National President of the Ghana National Association for the deaf disclosed the initiative was a laudable one. One that ensured that Ghanaian deaf people are not left behind in terms of opportunities in the telecommunication business.

Also present at the launch was the deputy minister for communications, Honorable Vincent Sowah Odotei, who reiterated his office’s commitment to prioritizing needs of the deaf and hearing impaired.

CEO of Vodafone Ghana, Yolanda Cuba also emphasized the company’s commitment to the agenda through an initiative by the company that will award staff who learn sign language.

Vodafone Supacare is the first among telecommunications networks and has bundles that allow for more texting and browsing.     

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